Comprehensive Personal Lines

Frequently Asked Questions

• What are the ICA Webinar Guidelines?

  In accordance with NAIC Guidelines and Regulations

  Course Guidelines for Classroom Webinar/Webcast Delivery

  These guidelines apply to courses conducted via instructor-led live webinars, attended in real-time in all locations.

  •  The student is provided a login (user name, password, and/or email) by ICA before the course start date and an invitation to the course.   Students must sign in and sign out utilizing the Chat feature on the Webinar and/or email. Insurance Centers of America maintain all minimum student requirements and attendance as required by State Statutes. 

  • All participants must provide their License Number and State license at the beginning of each course via the chat feature. 

  • At the beginning of each course, the instructor reviews ICAs attendance guidelines, course participation requirements, course expectations, and course agenda. 

  • The instructor determines Insurance Centers of America, Inc’s process to evaluate when a participant is inactive or not fully participating. Each course is interactive, and the instructors ask questions throughout, requiring each student to respond accordingly. Two poll questions are asked during the course, and each student must answer via Chat, which they have a minimum of 1-minute to respond. Students are required to interact in real-time with the instructor. Courses are structured, so everyone can interact, ask questions, and respond to the instructor anytime during the course.  

  • As mentioned, Insurance Centers of America, Inc. maintains an electronic roster including records for each participant’s login/log-out times. Included are records of the session and copies of the Chat dialog. Chat is monitored constantly by the instructor, in real-time, and responded to in real-time. Chat conversations are copied and saved on our computer system and record books. 

  • Inactivity is not logging in or out; they do not participate or return late from a scheduled break. If any of these occur, the student will not get credit for the course. Our courses are designed for the participation of students. They will not receive CE credit for the course. 

  • Our courses are provided via interactive Webinar. As mentioned above, students are called upon during the entire instruction period and are required to interact within the course timeframe. As mentioned in bullet point #4, we also require all students to answer poll questions within 1-minute. Since this is a webinar course, students and Instructors may be in different locations. 

  • Insurance Centers of America, Inc provides 50 minutes of instruction for each credit offered to meet the requirements for the continuing education requirements.   

  Since this course offering is an instructor-led Webinar, no final exam is required.

  Please note: Texas requires 3 student minimum for CE course. If your resident state is TX and the course does not have 3 students or more enrolled, CE credit cannot be given.

• What are the key requirements to earn CE credit?

  You must attend the live webinar in real-time, log in and out as instructed, provide your National Producer Number and State license info, actively participate, and stay for the full session.

• Are there Texas state-specific rules I need to follow?

  Texas Residents: A minimum of three students must be enrolled for CE credit to be issued.

• Is a final exam required?

  No, the instructor-led webinars do not require a final exam.

• How are both participation and attendance monitored?

  Active participation is required. You will need to respond to instructor questions, answer at least two polling questions within one minute, and engage using the Chat feature. Attendance is monitored via your login/log-out times, Chat activity, and session records.

• What happens if I’m late or inactive?

  Late arrivals, inactivity, or lack of participation (e.g., not answering poll questions) will result in no CE credit being awarded.

• What is the Refund Policy?

  Thank you for your trust in Insurance Centers of America, Inc. Education. Our goal is to provide you with a quality learning experience enabling you to enhance your insurance carrier. If you are not entirely satisfied with your experience, you may request a refund per the following terms:

  All Classes except Pre-Licensing

  Refunds will be provided up to 30 days before the start of the enrolled course. Within 30 days before your class start date, you can contact us to reschedule the class on a different date at no additional charge. Once a class has started, there are no refunds. You may reschedule your course at a 50% discount rate on your original purchase.

  Pre-Licensing Instructor Led

  Our goal is to have you successfully complete your state license exam on your first attempt by utilizing the materials provided and actively participating in the instructor-led classes. Should a student not pass the state exam, we will provide the two (2) days of exam preparation at no additional charge if taken with 60 days of your initial exam attempt.

  Self-Study Pre-licensing & Web CE

  Please refer to the WebCE.com

  Texts Books/Workbooks

  There are NO REFUNDS on textbooks or workbooks once these materials have been received by the student.

  How to Request a Refund

  All refund requests must be made through the link in the My Account on the ICA Insurance Education website. No telephone or verbal requests will be accepted.

  All refund requests must include the following:

  • 1. Purchaser Name
  • 2. Student Name (if different than purchaser)
  • 3. Order Number
  • 4. Class you want refunded
  • 5. Reason for refund request

  Access to Class Materials

  Students will have access to the class and materials for 60 days after date of enrollment.